All Reviews

Our Satisfied Customers

All Reviews

Good to be true!

★★★★☆
4 5 1
I'm surprised by the negative reviews noted in 2015 because my experience was so wonderful. I understand how the sales and admin sides can be subpar, I'm used to this in NYC; poor communication, etc. But in the case of FlatRate, the actual muscle, smarts, and good will of the team eclipsed any bumps in the road along the way. We had sensitive materials over a 100 years old and they never made me feel as if I was being too sensitive or overly concerned. In fact, their bedside manner was superlative. Aiby and his team made what is typically a draining and stressful experience to be full of humor and professionalism. I think the sales team likely undercut the true value of this job to close the deal at a significant disservice to the team who did the actual move -- two moves -- home + storage facility from NYC to NJ. From 9am to 10pm at night until everything was in the correctly labeled room. High-fives all around. Be tolerant with the office -- and the movers will knock it out for you. We did across the country with Flatrate, too. Not a hitch.

Exceptional

★★★★☆
4 5 1
All facets of the move with FlatRate were exceptional. From working with Ming in the office getting the inventory list correct and helping clarify any aspect that I was unclear about it was a truly outstanding experience. The day of the move 11/13/15 the two guys were polite, friendly and very professional I felt they went above and beyond with care of my items. Packing up was fast and efficient and I met them at the new location where they brought everything in and unpacked very quickly and carefully. This was a move in Manhattan that from pack down to final set up took only about 2.5 hours total which I was expecting to take a lot longer. Thank you very much FlatRate moving, I'm in my new apartment and would recommend this company with the highest regards.

Best movers!

★★★★☆
4 5 1
From the very beginning, Stephen was patient with me to create my moving list and estimate. I even changed my inventory a few times, which was never a problem. Despite any changes, his quotes were always better than any other competitors. Then came moving day, which was even a better experience. My movers actually came early. My movers ELVIS and GABRIEL were amazing, who from the very beginning were personable, diligent, and amazingly fast. Nothing was broken and everything arrived at my new designation. Even at the end of the day, my mother shared how impressed she was. (This compliment is equivalent to seeing a unicorn.) This is my fourth move in NYC and the best. I will never use another mover.

Long Distance Movers

★★★★★
5 5 1
Our family hired Cross Country Movers New York to relocate our house from Anaheim to New York. I didn't expect the movers to be so fast and so careful, they were very attentive especially with big items and luckily nothing was broken or like that. We were fascinated with their work. It was hard to imagine we could have such a hassle free move so we're sure this moving company deserves to be recommended!

Good good service

★★★★☆
4 5 1
After my husband got a new job, we used Cross Country Movers to relocate our household . We were so impressed with the care they took with our belongings, we just had to write this review. Our antique wood and glass bookcase as well as the rest of our stuff arrived in perfect condition. Plus, they delivered more than we expected. The movers had useful supplies like shorty wardrobe boxes and grand wardrobe boxes. And they even protected our new orthopedic mattress with a mattress bag. We are happy with Cross Country Movers and would use them again. We highly recommend.

Awesome

★★★★★
5 5 1
My wife and I have moved nine times over the years. This was the worst move we have ever, ever had. Pretty much a disaster from beginning to end. First, they are totally tied up in their own (mostly electronic) paper work, but had a very hard time getting it right. Communication with them was terrible, from beginning to end - as one example, we couldn't get the insurance certificate for the building we were moving out of until the morning of the move!. But the worst problem is that the move itself seemed to go well, until we started opening boxes. it was soon clear that a few boxes had been dropped. We had 10 or 12 items broken, most of them pieces of significant value, emotionally and/or (we took the extended coverage and they say they will make good, but the jury is still out on that claim).